Problem with opening PDF in VersaWorks

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Bartosz
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Posts: 2
Joined: Thu Jun 06, 2019 9:33 am

Problem with opening PDF in VersaWorks

Post by Bartosz » Thu Jun 06, 2019 9:39 am

Hello everybody.

I'm new on this forum but I see that there are a lot of smart people here.

I hope that some one will help me.


One of my clients have a recent problem with PDF files produced automatically from our software.

One the web page made with our software people can create and order labels sent to them next day. Labels are placed on label sheets(small pages) , label sheets are placed on big ready to print PDF. Ready to print PDF can be downloaded in the Admin panel.

Recently one of our clients is saying that those big PDFs that we are producing

(49`x25` PDF files that contains 30 or more label sheets )

can't be opened by his Versaworks application.

He can work fine with smaller label sheets but it is not fast vs printing one big layout file.


Can some one please try to open this example file in VersaWorks 5.5 or newer ?

Also if it is really "corrupted" file does anyone know what is wrong with the file ?

Link to file is here

Big File

https://datamomentum.com/data/sample/48168x31968_1.pdf


Small label sheet file

https://datamomentum.com/data/sample/cu ... pdf_01.pdf


Thank you for your help in resolving this problem.

All Best

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Kai Perry
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Re: Problem with opening PDF in VersaWorks

Post by Kai Perry » Thu Jun 06, 2019 5:16 pm

I have tested the output in both VersaWorks 5.5 and in VersaWorks 6.31 and both files open correctly, it is likely that the VersaWorks has been corrupted by a file, remove all the files from the queue, then perform the advanced disk cleanup in Windows, this will remove any temporary files.

If this fails, they would have to perform an Initialise of VersaWorks and then do another disk cleanup, the initialise removes all queue information and settings.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Bartosz
Member
Posts: 2
Joined: Thu Jun 06, 2019 9:33 am

Re: Problem with opening PDF in VersaWorks

Post by Bartosz » Fri Jun 07, 2019 7:08 am

Thank You for the answer. I will send it to my client and hope this will work.

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