BN-20 UTILITY

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NOELHIRST
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BN-20 UTILITY

Post by NOELHIRST » Mon Jul 15, 2019 10:47 am

Hi

Since the latest windows update the BN-20 Utility software will not remain loaded. It pops up and then immediately vanishes. Has anyone had the same issue and if so is there a fix.

I have tried disabling the Anti Virus software to make sure it was not being treated as malicious.

Any other ideas?

Thanks

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Kai Perry
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Re: BN-20 UTILITY

Post by Kai Perry » Mon Jul 15, 2019 1:06 pm

Turn the machine off, remove all the cartridges and the waste tank, then turn on, it's likely that the waste tank is full and needs replacing. It should prompt you to insert and then possibly replace the waste tank if this is the case.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

robbo78
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Re: BN-20 UTILITY

Post by robbo78 » Tue Nov 19, 2019 11:23 am

Hi, I’m having this exact same problem did you manage to fix it? I can’t do any work as I can’t run a clean for the white ink!

I tried the above but to no avail...

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Kai Perry
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Re: BN-20 UTILITY

Post by Kai Perry » Tue Nov 19, 2019 1:49 pm

have you replaced the waste tank?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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stitch-up
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Re: BN-20 UTILITY

Post by stitch-up » Tue Dec 17, 2019 11:18 am

Just wondering if anyone found a solution for this problem?

The BN-20 Utility doesn't show in the system tray - Versaworks 6 is working fine.

To date, I've replaced the waste tank with new.
I've switched the BN-20 off and removed the power lead. I then removed all cartridges and the waste tank and powered up the BN-20. I reinstalled all carts and waste tank. I've also re-installed the BN-20 driver.

I'm rather reluctant to re-install Versaworks 6 as it was a PITA to do :)

Any tips on how to get the BN-20 Utility to make an appearance? :)
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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stitch-up
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Re: BN-20 UTILITY

Post by stitch-up » Thu Dec 19, 2019 7:17 am

Sorted :)

I was being dull !!!!
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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